Influence

An Item to Add to Your Gratitude List: Diversity

“Experiencing the full expression of employees’ and colleagues’ identities affords us innumerable advantages, from personal fulfillment to organizational profitability.” – La’Wana Harris A leader shared with me how he saw an increase in innovation and morale in his team. This decreased the time they had to be in meetings because communication within the team improved. As a

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Communication Essentials: Steps to Engaging in Conversation

“When stakes are high, opinions vary, and emotions start to run strong, casual conversations become crucial. Ironically, the more crucial the conversation, the less likely we are to handle it well. The consequences of either avoiding or fouling up crucial conversations can be severe. When we fail a crucial conversation, every aspect of our lives

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Communication Essentials: Assessing the Relationship Dynamics

“To humans belong the plans of the heart, but from the Lord comes the proper answer of the tongue. All a person’s ways seem pure to them, but motives are weighed by the Lord.” – Proverbs 16:1-2 “I just don’t know what to do. I’ve tried getting this person to work with me, but they

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Is Problem Solving Keeping You from Success?

I love the man that can smile in trouble, that can gather strength from distress, and grow brave by reflection. – Thomas Paine When you hear anything about a “problem,” how does your body react? For me, I notice the muscles in my shoulders getting tight and my stomach feels queasy. These are very subtle.

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Steps to Understand and Apply Assertiveness

“If you want peace, you don’t talk to your friends. You talk to your enemies.” – Desmond Tutu “Neither of them owns that there is a problem with them.” This is what a leader said to me about a couple of their team members. These two individuals were having difficulty working together. Instead of working

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