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An Item to Add to Your Gratitude List: Diversity

“Experiencing the full expression of employees’ and colleagues’ identities affords us innumerable advantages, from personal fulfillment to organizational profitability.” – La’Wana Harris A leader shared with me how he saw an increase in innovation and morale in his team. This decreased the time they had to be in meetings because communication within the team improved. As a […]

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Communication Essentials: Steps to Engaging in Conversation

“When stakes are high, opinions vary, and emotions start to run strong, casual conversations become crucial. Ironically, the more crucial the conversation, the less likely we are to handle it well. The consequences of either avoiding or fouling up crucial conversations can be severe. When we fail a crucial conversation, every aspect of our lives

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Don’t ‘Just Do It’: Understanding Transformational Cultural Practices

“Accountability is the responsibility of completing a task or achieving a goal. Ownership is about setting a high bar for oneself.” – Gustavo Razzetti As individuals and organizations, we have practices that we apply daily to create momentum to improve something. The Oxford Dictionary defines practice as “carrying out or performing (a particular activity, method,

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Steps to Understand and Apply Assertiveness

“If you want peace, you don’t talk to your friends. You talk to your enemies.” – Desmond Tutu “Neither of them owns that there is a problem with them.” This is what a leader said to me about a couple of their team members. These two individuals were having difficulty working together. Instead of working

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